canon fax machine troubleshooting
Make sure that the receiving fax machine is not busy. Page top Change the print settings This machine prints received faxes to paper loaded in the machine beforehand.
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Do a test print.
. Use another power cord or check to see if the cord is broken using a voltmeter. Problems with Network Communication. Contact the sender and ask the sender to check whether the fax machine is operating normally.
Check that the receive mode is set to or. Is the power turned on. You cannot send faxes if the power is turned off.
Otherwise the call will be disconnected. If your Toner or Drum is covered by this limited warranty a new Toner or Drum will be shipped to you without. The image quality of the fax is mainly determined by the senders fax machine.
If ECM RX is enabled the senders fax machine resends the fax after automatically correcting errors. When a problem occurs check this chapter to find out solutions before contacting Canon. Turn ON the power switch.
Or Canon Canada Inc please call the Canon USA Inc. Help Desk at 1-800-828-4040 or Canon Canada Technical Support at 1-800-OK-CANON. You can use the Operation Panel to change the paper settings for printing faxes.
Check that the receive mode is set to or. Make sure that the receiving fax machine is compatible with your machine For example check to see if the receiving fax machine is a G3 fax machine. CheckingDeleting Documents in Memory Printing Documents in Memory.
Print or delete data in memory. Connecting the Power Cord Make sure that electricity is supplied from the power cord. If the line is busy is.
You cannot send faxes if the power is turned off. A Toll-free telephone support for troubleshooting issues at 1-800-OK-CANON 652-2666 Monday through Friday from 800 am. Problems with Printing Quality.
Ask the sender to adjust the scan settings of their fax machine. Wait for the machine to automatically redial the number. Fax Machines - Support Download drivers software firmware and manuals and get access to online technical support resources and troubleshooting Please select your fax machine below in order to access the latest downloads including software manuals drivers or firmware.
Press the ON button to turn the power on. Communication and make sure ECM RX is set to On. FAX settings Adv.
Loading Paper in the Paper Cassette Check if paper is jammed. Then return the handset to its cradle or enter the remote receive ID. Make sure that the power cord is securely plugged into the machine and into the wall outlet.
Shipping charges if any must be prepaid. Solution Check 1. Select from functions Copy Fax Print Managing and configuring the Machine Security Setting Menu List Troubleshooting and Maintenance Troubleshooting Maintenance Check this first.
If you disconnected the power cord without turning off the power one of the buttons on the operation panel is lit reconnecting it turns on the power. A fax cannot be received automatically. 3 Check the ink or toner cartridge.
Paper Jams If a document or paper jams see Clearing Jams to remove the jammed paper. Selecting the Receive Mode Free space in memory may be running low. Telephone and fax calls cannot be switched automatically.
The most common cause of dirty copies is spilled or leaking toner or ink. Selecting the Receive Mode Select and press OK. Clearing Jams Turn OFF the power switch wait 10 seconds and turn it ON again.
Troubleshooting Problems Sending Faxes Fax Driver Check 1 Is the power turned on. See the Starter Guide. If the fax machine is one of those all-in-one gadgets that doubles as a scanner and copier clean off the scanner glass as well with a little glass cleaner.
When cleaning your fax machine make sure to turn off your fax machine first. Press the ON button to turn the power on. Machine Does Not Switch Automatically between Voice and Fax Calls.
Make sure that theres enough paper loaded in the receiving fax machines paper tray. Others Menu Route Map. If you disconnected the power cord without turning off the power one of the buttons on the operation panel is lit reconnecting it turns on the power automatically.
If Fax only mode is selected for Receive mode set. To obtain the shipping address of Canon USA Inc. Go to Fax Settings Adv.
Unplug all cables and remove the power cord from the power source. Sending Faxes Using the Operation Panel of the Machine. A Message or Error Code Appears If the screen displays a message or error code three digits see the following sections.
If the test print comes out with lines and splotches then the problem is on the receiving end. Make sure the machine is set to receive faxes manually. If you want to cancel automatic redialing wait until the machine starts dialing the number then press the Stop button.
Remove the document from the feeder and receive the fax manually. Turning On the Machine and Specifying the Initial Settings. When an Error Message Appears.
The machine is waiting to redial the recipients number because the line was busy or the recipient did not answer when you tried to send a document. If you find your fax not working with received faxes appearing blotchy or smudgy the issue could be related to a leaking or dripping cartridge. If the problem is solved the Error indicator will turn off and the display will return to standby mode.
Cannot send a fax. Make sure that paper is loaded properly in the paper cassette.
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